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Before shopping on our website or making any purchases, please read and familiarize yourself with everything on this page.  All users of agree that access to and use of this site are subject to all the following terms, conditions, and policies outlined, as well as any applicable law.  Terms and conditions are subject to change at any time with or without notice.  By using this site you agree that you have read and agree to these terms. If you do not agree to these terms and conditions, please do not use this site.




Return Policy

All sales are final.  We have a "NO RETURN" policy on items purchased, except in the case of manufacturing defect, flaw in craftsmanship, or damage during shipping as outlined below.


The Purple Collective's goal is to deliver quality products and services every time, and every effort is made to create only the best.  We stand by the quality of our products and services.  We warranty our products for 21 days from the date of purchase against defects in the product, flaws in craftsmanship, or damage during shipment.  If your item meets any one of those 3 criteria, we will gladly replace it.  No refunds will be issued except in the case of the original item (or any of its components) are no longer available.  Please note our warranty does not cover any misuse/abuse/negligence on your part or normal wear and tear for the item.  Any alteration of the item from its original condition as sold makes the warranty null and void, even for defective items.


To return your defective item, please use the 'Contact Us' page.  Be sure to give a description of what the defect is and your invoice number.  We will then contact you back with return instructions.  Purple Collective does not reimburse for the cost to mail returns.  Once the defective item is received, a new one will be shipped to you at no extra cost.  Considering many items are handmade and some may take more time than others to produce, please allow 1-2 weeks for replacement delivery. 




Privacy Policy

This privacy policy sets out how The Purple Collective® uses and protects any information that you give when using this website.


The Purple Collective® is committed to ensuring that your privacy is protected.  Any information you provide will only be used in accordance with this privacy statement. 


The Purple Collective® may change this policy at any time by updating this page.  You should check this page periodically to ensure that you are up to date with any changes.



What We Collect

Name, Company (if applicable), address, email, phone number



What We Do With the Information

Information you provide at the time of purchase is used solely for the purposes of ordering and delivery.   Information submitted as part of participation in any ongoing project(s) is used solely within the scope & context of said project.


We may use the information to improve our products and services.


We may periodically send promotional email about new products, special offers, or other information which we think you may find interesting, using the email address which you have provided.  We do not send out large volumes of email or promotions so rest assured that you will not be spammed.  You can choose to opt out of any promotional correspondence if you so choose. Be sure to write 'opt out' in the subject line.


We do not sell, distribute, or lease your information to third parties unless we have your permission or are required by law or law enforcement to do so.


We do not use cookies at this site or collect any personal information other than what you provide while ordering or submitting for ongoing projects.


Payment information

Online payments are handled by Stripe and PayPal.  Both are authorized by the Financial Services Authority.  All online transactions are secure as both Stripe and PayPal use the industry standard, Secure Sockets Layer (SSL) encryption.  For more information on Stripe or PayPal and their privacy & security policies, please visit their webpages.  The Purple Collective® has no access to your credit card or payment information.  The Purple Collective® is only notified that payment has been made, the amount, who paid, and where to ship.



Links to Other Websites

Our website may contain links to enable you to complete your transaction.  You should note that we do not have any control over any other websites.  Therefore, The Purple Collective® cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.  You should exercise caution and look at the privacy statement applicable to the website(s) you are using.


Sites or URLs you may see on our website are,, and

Return Policy
Privacy Policy
Terms of Use
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